Shipping policy
Shipping Policy
At HallowVault, we aim to process and deliver your order as quickly and reliably as possible.
Order Processing
Orders are typically processed within 1–3 business days after payment is confirmed.
Orders placed on weekends or U.S. public holidays may begin processing on the next business day.
Once your order has shipped, you will receive a confirmation email with tracking information when available.
Estimated Delivery Time
For orders within the United States, estimated delivery is typically:
5–10 business days after processing
Delivery times are estimates and may vary due to carrier delays, weather conditions, holidays, high seasonal demand, or other circumstances outside our control.
Shipping Costs
Any applicable shipping costs will be clearly displayed at checkout before you complete your purchase.
Order Tracking
Once your order has shipped, tracking information will be provided when available.
Please allow up to 48 hours for tracking information to update after shipment.
Incorrect Shipping Address
Customers are responsible for providing a complete and accurate shipping address at checkout.
If you notice an error in your shipping address, please contact us as soon as possible at support@thehallowvault.com.
We will do our best to update your information before the order ships. However, we cannot guarantee address changes once an order has been processed or shipped.
Delayed or Missing Orders
If your order has not arrived within the expected delivery timeframe or your tracking information has not updated for an extended period, please contact us at support@thehallowvault.com.
We will review the shipment and assist you with the appropriate next steps.
Lost or Damaged Packages
If your package arrives damaged or appears to have been lost during transit, please contact us as soon as possible.
Include your order number and, when applicable, clear photos of the damaged package or product.
We will investigate the issue and work with you to provide an appropriate solution.
Contact Us
If you have any questions about shipping or your order, please contact us at:
We aim to respond to customer inquiries within 1 business day.