Return and Refund Policy

At HallowVault, we want you to be satisfied with your purchase. If you are not completely satisfied, you may request a return within 30 days of receiving your order.

Returns

To be eligible for a return, your item must be:

• In the same condition that you received it

• Unused and undamaged

• In its original packaging

• Returned with all included accessories and components

To start a return, please contact us at support@thehallowvault.com with your order number and reason for the return.

Please do not send items back without contacting us first. Once your return is approved, we will provide you with return instructions and the appropriate return address.

Items returned without prior authorization may not be accepted.

Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery.

If your item arrives damaged, defective, or you receive the wrong product, contact us as soon as possible at support@thehallowvault.com.

Please include your order number and clear photos or videos showing the issue.

If the issue is confirmed, we will provide an appropriate solution, which may include a replacement or a full refund at no additional cost to you.

Return Shipping

If you are returning an item because you changed your mind or no longer want it, you are responsible for the return shipping costs.

If the item arrived damaged, defective, or incorrect, we will cover the applicable return shipping costs.

Original shipping charges, if any, are non-refundable unless the return is due to an error on our part.

Refunds

Once we receive and inspect your approved return, we will notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method.

Please allow up to 10 business days for your bank or credit card provider to process and post the refund after it has been issued.

Non-Returnable Items

We cannot accept returns for:

• Items that have been used, damaged, or altered after delivery

• Items missing original packaging or essential components

• Gift cards

• Items marked as final sale

If you have questions about whether your item is eligible for return, please contact us before sending it back.

Exchanges

If you need a replacement or exchange, contact us at support@thehallowvault.com. We will review your request and provide the appropriate instructions.

Order Cancellations

If you need to cancel or modify your order, please contact us as soon as possible at support@thehallowvault.com.

We will do our best to accommodate your request. However, once an order has been processed or shipped, it may no longer be possible to cancel or modify it.

Contact Us

For any return or refund questions, please contact us at:

support@thehallowvault.com

We aim to respond to customer inquiries within 1 business day.